Terms & Conditions

These Terms & Conditions govern the use of the Atefia platform, including the casino, sportsbook, Crash game and all associated promotions. By registering an account or making a deposit through Pay n Play, a player agrees to be bound by these terms in full. Atefia reserves the right to amend these terms at any time, with material changes communicated to registered players by email or an in-account notice.

1. Eligibility

• Players must be at least 18 years old, or the legal gambling age in their jurisdiction if higher, to register an account.
• Atefia does not knowingly accept players from jurisdictions where online gambling is prohibited by local law. It is the player’s responsibility to confirm the legality of online gambling in their own location.
• Only one account per person, household, IP address and payment method is permitted. Duplicate accounts will be closed and any associated bonus winnings voided.
• Employees, contractors and immediate family members of Atefia or its affiliated payment and game providers are not eligible to hold a player account.

2. Registration and Verification

Players registering through standard sign-up must provide accurate personal details, including full legal name, date of birth and a valid email address. Players using Pay n Play complete an equivalent verification automatically through their bank’s identification service at the point of first deposit.

Atefia reserves the right to request identity documents, proof of address or proof of payment method ownership at any stage, including before processing a withdrawal, as part of standard know-your-customer procedure. Withdrawal requests may be delayed until requested documentation is received and verified.

3. Deposits and Payment Methods

Atefia does not charge a fee for deposits. Any fees applied by a player’s bank or e-wallet provider are outside Atefia’s control and are the player’s responsibility.

4. Bonuses and Wagering Requirements

• The welcome bonus matches 150% of a qualifying first deposit, up to a maximum of €1000, credited automatically once the deposit clears.
• Bonus funds carry a 35x wagering requirement, calculated on the bonus amount, before any associated winnings become withdrawable.
• Game contribution rates toward wagering vary: slots contribute 100%, Crash 50%, table games 10%, live dealer and sportsbook wagers do not contribute unless stated otherwise in a specific promotion.
• Bonus funds expire 30 days after being credited if the wagering requirement has not been met.
• A maximum bet of €5 per spin or round applies while a bonus is active. Bets exceeding this limit may void the bonus and any associated winnings at Atefia’s discretion.
• Only one bonus may be active on an account at any time.
• Atefia reserves the right to refuse or withdraw a bonus offer where it detects bonus abuse, including but not limited to pattern betting designed to minimize risk while clearing a wagering requirement.

5. Withdrawals

Withdrawal requests are processed once any applicable wagering requirement has been fully cleared and identity verification is complete. Processing times vary by payment method, from near-instant for Pay n Play and cryptocurrency to one to three business days for card withdrawals. Atefia reserves the right to apply reasonable withdrawal limits per day, week or month, detailed on the Payments section of the site and adjusted upward automatically as a player progresses through VIP Club tiers.

Winnings derived from a bonus are subject to the wagering requirement described above regardless of the payment method used to make the qualifying deposit. Withdrawals are paid to the same payment method used for the deposit wherever possible, in line with standard anti-money-laundering practice across the industry.

6. Responsible Gambling

Atefia provides tools including deposit limits, loss limits, session time reminders, temporary cool-off periods and permanent self-exclusion, all accessible from account settings. Players who believe their gambling has become a problem are encouraged to use these tools and to contact independent support organizations such as Gamblers Anonymous, whose helpline details are listed in the site footer. Self-exclusion requests are honored immediately and cannot be reversed before the selected exclusion period ends.

7. Account Suspension and Closure

Atefia reserves the right to suspend or close an account where it suspects fraud, underage access, bonus abuse, use of prohibited betting patterns, or breach of any term listed here. Where an account is closed for a confirmed breach, Atefia reserves the right to void pending winnings associated with that breach. Players may close their own account at any time by contacting support, with any remaining real-money balance returned via a standard withdrawal, subject to standard verification.

8. Game Fairness

All games offered on the platform are supplied by licensed and independently audited game studios. Random number generation underlying slot outcomes and the Crash multiplier is tested by independent auditors on a recurring basis. The Crash game additionally offers a provably fair verification tool allowing players to independently confirm that a round’s outcome was not altered after bets were placed.

9. Limitation of Liability

Atefia is not liable for losses arising from circumstances outside its reasonable control, including internet connectivity issues, third-party payment provider delays or scheduled maintenance. Every reasonable effort is made to notify players in advance of planned maintenance windows that may affect game or account availability.

10. Governing Terms

These terms, together with the Bonus Terms detailed on the homepage and any specific promotional terms published alongside individual offers, constitute the entire agreement between a player and Atefia regarding use of the platform. Where a conflict exists between these general terms and a specific promotion’s stated terms, the specific promotional terms take precedence for that promotion only.

11. Contact

Questions regarding these Terms & Conditions can be directed to Atefia’s support team through live chat, available around the clock from the account dashboard, or through the Responsible Gaming contact details listed in the site footer.